I don't give a FAQ (about shipping & returns)
Shipping
How much is delivery within Australia?
| Express Post | 1 - 3 business days (capital cities only - country or remote areas tend to take longer) | $13 of FREE with orders over $300 |
We take between one and 48 hours to process your order on business days. The FIRST or NEXT business day for shipping is the day after your order has been processed. For an urgent shipment please contact hello@dyspnea.com.au or write a note at the checkout and we will do our best to get your garment on its way that same day and to your doorstep as soon as humanly possible.
Please note that delivery times vary especially in country and remote areas depending on your local post service, public holidays and any issues beyond our control. We are not responsible for packages marked as delivered by the carrier. Please contact us within 3 days of delivery if you believe your parcel is missing.
All Express Post parcels require a signature. In case nobody is home to sign for the parcel Australia Post will offer you via email to Safe Drop your parcel in a location of your choice near your letterbox. If you do not reply to the email a card will be placed in your letter box asking you to collect your parcel at a specified post office.
How much is international delivery?
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New Zealand |
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Standard Tracked Post |
Approx. 5 days |
$20, free over $300 |
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Tracked Express Post |
Approx. 3 days |
$30 |
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United States |
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Standard Tracked Post |
Approx. 7 days |
$20, free over $300 |
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Tracked Express Post |
Approx. 4 days |
$40 |
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Asia |
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Standard Tracked Post |
Approx. 7 days |
$20, free over $300 |
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Tracked Express Post |
Approx. 4 days |
$40 |
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Europe (partial) |
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Standard Tracked Post |
Approx. 7 days |
$20, free over $300 |
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Tracked Express Post |
Approx. 5 days |
$40 |
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Rest of the World |
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Standard Tracked Post |
Up to 14 days |
$40 |
If you live closer to a capital or major city, it will likely arrive to you in a shorter timeframe. We don't deliver to Russia, sorry!
How can I track my order?
Once your order has been dispatched, you will be emailed your tracking information. If you are unable to access this email or did not receive it, please contact us at hello@dyspnea.com.au and we will be able to provide you with this information.
Are customs or import duties covered by Dyspnea?
On the rare occasion, some international shipments can be subject to customs or import duties once they reach their destination. In these circumstances, it is the customer's responsibility to pay the charges so the goods can be released from the post office. We CANNOT cancel your order once it has been dispatched. We WILL NOT accept any packages returned to us if you refuse to pay any customs or import duties. We are not responsible for packages marked as delivered by the carrier. Please contact us within 3 days of delivery if you believe your parcel is missing.
Returns
What is your returns policy?
Here at Dyspnea, we love each and every Dyspet that shops online with us. We want you to be on Cloud 9 with your purchase, as we aim to provide exceptional customer service and deliver beautiful high quality garments.
If you aren't quite happy with your purchase and would like a refund or exchange, we will still love you. You will need to email hello@dyspnea.com.au within 7 days of receiving your goodies to obtain a Returns Authorization number = RA# and get the garment within 5 days into the post. Ideally you email us the tracking number so we know it's on its way. Standard Post takes quite long (up to 8 business days) in Australia and if you need a speedy refund or exchange we advise you to Express Post it back to us.
Customers will be responsible for shipping charges to return any unwanted items. We do not provide prepaid return labels, so you will need to organise this with your local postal service. We encourage you to return your item via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Dyspnea.
Please note that returns can only be accepted if:
+ Your item was not purchased on sale
+ Your item is not lingerie/bather/bodysuit/mask
+ You have contacted hello@dyspnea.com.au within 7 days of receiving your order to obtain a Return Authorization Number = RA # and posted it within 5 days.
+ Your item(s) are in it's original condition, with all tags attached and with no indication of being worn, washed, or damaged in any way. Your garment must be free of makeup, bronzer, tan marks and have no scent of perfume - so please take care when trying on your garment, ladies!
+ You package the item(s) as received - folded and well wrapped. (We encourage you to reuse our wrapping and have no objections if you recycle the postbag by turning it inside out)
Dyspnea Label reserves the right to refuse a return on any item(s) that do not meet these standards.
Do you accept returns on made to order and custom styles?
These items are made just for you and cannot be returned.
Do you accept returns on sale items?
All sale items are final and cannot be returned.
FAQs
What's the go with made to order?
Select your favourite style, in your dream colour and ideal size, and we'll get it hand-beaded and shipped to you in 4-6 weeks. 🌍 Made to order means no wastage ☝🏽If you need it longer or shorter? Just leave a note 🌈 Want a different colour? We'll source it ✨ ~Literally~ hand-beaded for you!
We are excited to offer a FULL size range for our beautiful Dyspets. Our made to order page ranges goes from 4-20 BUT if that ain't you, just select the size nearest to you and email us your measurements or pop them in at the cart HOW BOUT THAT 🔥✨👑
Also if you are taller or shorter and it drives you nuts finding beautiful pieces WE WILL PROVIDE FOR YOU HUNNAY please leave a note explaining that you want the pants/skirt/dress at yay length and booyah baby.
Choose carefully - we don't accept returns on these items as they are made just for you.
Shop made to order styles
What is Afterpay?
You can buy what you want now and pay every fortnight over 4 equal instalments. Your order gets shipped ASAP like a standard purchase and there's no interest or delays.
All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a 'new' customer once you have fully paid off your first order 6 weeks later. For any order thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase
- Select Afterpay at the checkout
- Get instant approval
- Pay across 4 equal instalments
- All you need is an Australian Visa or Mastercard debit/credit card, be 18 years old or over, and must be living in Australia.
If you fail to make a payment on time you will be charged a late payment fee of $10 and an additional fee of $7 if it isn't paid within the next week. All purchases are subject to Afterpay's approval. For full terms and conditions please visit here.
How do pre-orders work?
Good question, babe. Pre-order items are available to purchase before the garment actually comes into stock. This means you get in first, secure your purchase and then we will ship the item out to you as soon as it arrives at Dyspnea warehouse. Please note that pre-order arrival dates are an estimation only and could vary due to circumstances out of our control. We will do our best to get your pre-order out to you as soon as possible though!
How do I care for my little slice of Dyspnea?
We use a range of hand made delicate quality fabrications and textiles. Most of our garments are ideally dry cleaned. Alternatively you may wash the garment gently in tepid water with a small amount of soap for delicate fabrics. Avoid vigorous rubbing. Gently squeeze the garment, rinse it in cold water and drip dry it in the shade. Avoid ironing. Preferably steam the garment to smooth any creases. This can be done by hanging it on a coat hanger in the bathroom while having a hot shower. If your garment is very creased and ironing is unavoidable please lay a clean protective cloth over the fabric to be ironed and use a low heat setting ideal a steam iron. Our famous fluffs are made from down and can be washed, however avoid soap and when dry cleaning request to have the fluffs well covered for this process so they are not exposed dry cleaning chemicals. Sometimes the fluffs can come undone during dry cleaning and require repairing.
If you have any questions in regards to caring for your piece of Dyspnea do not hesitate to email hello@dyspnea.com.au
I ordered an item last week and now it's on sale. Can I have a refund?
Unfortunately we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.
Sizing
How do I find my size?
We recommend referring to our Size Guide for detailed measurements. If you are between sizes, we generally recommend sizing up.
Do your garments run true to size?
Our pieces are designed to fit true to size unless otherwise noted in the product description. Check individual product pages for specific fit notes.
Orders
Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible at hello@dyspnea.com.au and we will do our best to assist.
I received a faulty or incorrect item — what do I do?
We're sorry to hear that! Please email us at hello@dyspnea.com.au with your order number and photos of the item, and we will resolve this for you promptly.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Afterpay, and other payment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details.
Products
Do you restock sold-out items?
Some styles are restocked — sign up for back-in-stock notifications on the product page to be alerted when your size is available again.
Do you offer gift cards?
Yes! Gift cards are available for purchase in our store and make the perfect gift for the fashion lover in your life.
